Robe Holiday Park Terms & Conditions

Kui Park Member Discount

Members receive 10% discount on their stay to a maximum of $30.  Membership needs to be current.  The Membership discount cannot be used in conjunction with any other promotion.

Booking Policy

All customers must be over the age of 18 to make a booking. Bookings are non-transferable to any other person and accommodation will only be provided to those listed on the booking confirmation. Although all efforts will be taken to suit our customer’s requirements, cabin and site preferences cannot be guaranteed.

Park Reception Hours

Office hours are at least from 9:00am to 5:30pm Monday to Sunday. If the office is unattended please call the office number.

Office Hours

9.00am – 5.30pm (hours may vary during busy periods)

Late Arrivals

Please advise Robe Holiday Park on 0488 727 269 if you will be arriving outside normal office hours so arrangements for an after hours check-in can be made for the collection of booking information, keys, park map & rules.

Check-In Time 
Check-in time is after 2:00pm.  Earlier times may be available on request. Please confirm this with the park at the time of reservation. 

Check-Out Time

Check-out time is 10:00am for Sites and Cabins.

Cabins – Please return your keys to Reception on departure or leave them in the return key box which is located outside the front reception door.

If you require a late check out please ask at reception the day prior to your departure.

Christmas Day

Christmas is the perfect time to spend time with loved ones and our team will be taking Christmas Day off.

There will be No staff in the office and we will not allow check-ins for the day.

Please find outlined below our closure dates and emergency contact details in the event of a Emergency ONLY.

 Office

Closed: Wednesday 25 December – All Day

Emergency Contact: 0488 727 269

Prices

All Prices quoted are in Australian dollars, are inclusive of GST and subject to change without notice due to seasonal and other variations.

Promotions

Only one promotional/membership offer can be redeemed on any booking.

Vehicles

Only one car is included in your booking, if you intended on bringing a boat/trailer or additional vehicles please advise Robe Holiday Park prior to arrival (additional vehicle storage may be required to be organised prior to arrival)

Children

Cabins

Infants under two years of age are free of charge.  If occupying a bed then additional fees will apply for linen.  Any child aged 2 years or older and occupying a bed are charged at $15 per night

Robe Holiday Park reserves the right to request proof of age.

Powered sites

Children under 4 years of age are free of charge. Child rates apply to ages 4-17 years on sites.

Robe Holiday Park reserves the right to request proof of age.

Deposits

A deposit is required to secure a reservation.

Off Peak Deposits

Cabins and Sites

A deposit must be made at the time of booking.  First night deposit on cabins and 50% deposit on sites.

Peak Deposits

Minimum night stays apply over the Peak Season

Cabins and Sites

December and January

50% deposit by 31st July and Full payment 1st December

Easter Period – Thursday to Tuesday

50% on booking and Full payment 2 weeks prior to arrival

Final Payment

Peak Periods Final Payment

All monies payable by due date

Off Peak Final Payment

Balance payable on arrival

Forms of Payment

Payment is accepted by Visa, Mastercard or EFT– BSB: 015 660  Account No: 265 483 597 – Please use your surname and booking ID as reference when paying by EFT

Cancellations

All cancellations must be made 7 days prior to arrival date to receive a refund. A cancellation fee will apply to all cancelled bookings.

An administration/cancellation fee of $10 will apply to all cancelled bookings for sites.

An administration/cancellation fee of $30 will apply to all cancelled bookings for Cabins.

Peak Season cancellation are subject to other terms. Please refer below.

NO REFUNDS will be given to any bookings made for the PEAK season – December and January.

NO REFUNDS will be given for the EASTER PERIOD

Failure to Notify of Cancellation If you do not notify the park owner of your cancellation or if you do not arrive by 10:00am on the day after your scheduled arrival date, your reservation may be cancelled by the park owner without refund of any paid deposit. 

Reservations cancelled, or altered at the commencement of or during occupation do not qualify for any refund and the monies paid will be forfeited by the guest.

Robe Holiday Park do issue accommodation voucher at Management discretion for extenuating circumstances. This will need to be advised to management.

Non-arrivals or guests who fail to notify of cancellations will forfeit the monies paid.

Group Bookings/Special Offers

Additional terms and conditions may apply to group bookings or bookings made under a special offer.

Maximum Numbers per Cabin

The number of people accommodated in each cabin must not exceed the number of beds available.

Fire Danger Season

Robe Holiday Park does not allow communal camp fires during fire ban season.

Fire Danger Season commences Mid November and ends at the end of April (Subject to Change). Dates are determined yearly by Country Fire Service.

Communal Camp Fires at Robe Holiday Park

A communal fire pit is located at the main grassed area of the park, directly across from the office.  Communal Campfire hours are between 4.00pm and 10.00pm and lit at the discretion of Management.

Communal Camp Fire Rules

  • Camp fires are seasonal and are only permitted outside of Fire Ban Season
  • Fires will also not be permitted in dangerous weather conditions
  • NO FIRE can be lit without permission from Park Owners/Management
  • Campfires are permitted between 4.00pm and 10:00pm. All fires must be completely extinguished at 10:00pm
  • The campfire can not be left unattended at any time
  • Children must be supervised around the campfire at all times
  • Fires must not be lit within 5 meters of native vegetation and sufficient water must be available in case of emergency
  • Any safety breaches will be dealt with accordingly. You will be asked to extinguish the fire and if necessary, you will be reported to the Country Fire Service

YOU ARE RESPONSIBLE FOR THE SAFETY OF YOUR FAMILY/GROUP.  THE COMMUNAL FIRE MUST ONLY BE LIT BY MANAGEMENT. AN ADULT MUST BE PRESENT AT ALL TIMES ESPECIALLY WHEN CHILDREN ARE PRESENT. SHOES MUST BE WORN WITHIN A 4 METER RADIUS OF THE FIRE

Pet Policy

Pets are welcomed (sites only), although due to the park been extremely busy we do not allow pets in the peak times from;

24th December to Mid-January and over the Easter Weekend (Thursday-Tuesday)

  1. NO PETS ALLOWED WITH CABIN BOOKINGS AT ANY TIME OF THE YEAR – (Pets that have been secretly bought into a Cabin will be removed from the Park Immediately). Pets found inside a cabin will incur a $200 cleaning fee.
  2. Pets are only permitted on campsites
  3. Pets must be on a lead at all times
  4. Pets must be supervised and never left unattended
  5. Pets are not allowed in any common areas including camp kitchen and amenities
  6. Owners are responsible for picking up and disposing of their dog’s waste in a sealed plastic bag and placed in the appropriate rubbish bins
  7. Owners must be considerate of other park users and ensure pets do not disturb other guests

Stolen Goods/Lost Property

Management and staff of Robe Holiday Park are not liable for any loss or damage to personal property of any guests throughout the duration of the stay. Please ensure that all valuables are kept in a safe place.

Damages/Losses

Cabin guests will be liable for any loss or damages to the appliances, furniture, fixtures and all fitting in the accommodation. Also includes excessive cleaning charges that may apply.

Smoking

All buildings and common areas at Robe Holiday Park are non-smoking. Smoking inside your cabin will incur a minimum fee of $200.

We request that all guests be considerate of other guests if smoking at communal campsite.

Jumping Pillow Safety Rules

All guests using the Jumping Pillow do so at their own risk.

ALL AGES ARE WELCOME BUT ROUGH PLAY WILL NOT BE TOLERATED. 

CHILDREN UNDER 12 MUST BE SUPERVISED BY A RESPONSIBLE ADULT AT ALL TIMES.

Management and employees of Robe Holiday Park reserve the right to ask guests to leave the Jumping Pillow area for failure to observe the above Safety Rules.

Rules

NO footwear is to be worn on the pillow

Strictly NO GLASS, FOOD or DRINK permitted

Remove sharp objects from pockets/hands

Please be Mindful of small children

NO jumping with 1 meter of pillow edge

NO somersaults or inverted manoeuvres

NO jumping in we swimwear

NO bikes or scooters

Terms and conditions are subject to change at any time by management.

Follow us on Instagram @robe_holiday_park

  • Such a beautiful park to stay in , the set out is amazing with bush like camping and the best of both worlds. The beach and lake right at your door step, the staff were very kind and helpful, showers, toilets, kitchen, all very well maintained and can’t wait to go back and spend more time. Thanks for a awesome stay you guys should be proud of your efforts.

    Damien Polites
     
  • Great park

    modern amenities

    sheltered from the wind.

    Pete Shroder
     
  • Hi everybody we have just stayed here for the long weekend and a stay it was! The staff (Filly) and the owners are just fabulous, the sites are lovely and large and so cosy tucked away, but the camp fires are the best, I have never laughed so much and met the loveliest people who are now our friends. My heart has been full of joy! Oh by the way, Olly the golden lab will come and say hello too. Again what a weekend ⭐️💗⭐️💗💗⭐️

    Peta Sally O’shea
     
  • Absolutely loved our 5 nights here!

    Filly, Keryn & Anthony were all very welcoming. Clean, quiet, great modern amenities & green grass

    😎Definitely coming back soon

     

    Rebecca Berger
     
  • Lovely environment surrounded by trees .

    Cabin well equipped and comfortable.

    The best I’ve seen for a while

    Hannah
     
  • Thank you both for your friendliness and hospitality that made our stay special

    Loved the bush setting especially the shady trees that kept the hot sun off our van we booked in for one night, loved it so much we stayed a week we also at other parks and most of them there was no shade.

    Blessings for the future

    Rev James & Karin Seamons, Victoria
     
  • Beautiful natural surroundings.

    Very friendly staff looking after the surroundings.

    Will definitely be back again.

    Bill Arnold
     
  • Love this caravan park! Great service, very friendly staff and beautiful grounds.

    Liv S
     
  • Love coming here Year after year….. beautiful grounds, clean bathrooms and the staff are wonderfully friendly and not to mention very helpful…

    meaghan johnstone
     
  • Congratulations on the changes you have made since you have taken over Robe Holiday Park well done.

     

    Cassandra
     
  • Staying here is just awesome. Great park for the kids with a jumping pillow.

    Entertainment room has washing machines, fridge for drinks and food, vending machine,and couches with a TV.

    Toilets and showers are clean and very tidy one of the cleanest set ups I’ve seen in a while.

    Camp sites are spacious so not on top of each other.

    Owners and staff are lovely and are happy to help out with anything you need.

    Ray Seamer
     
  • Great (prob the best for a camping/caravan place) facilities, very friendly staff.

    James Stunden