Privacy Policy

We recognise that your privacy is important and we are committed to protecting the personal information that we collect from you.

Collection

Robe Holiday Park will only collect and hold personal information about you that is reasonably necessary to undertake our business activities and functions, or otherwise permitted by law.

Why we collect Personal Information

We may collect your personal information for one or more of the following reason:

  • providing our products or services to you;
  • to assist with your queries;
  • processing a booking or application that you have made;
  • for surveys, direct marketing, promotions or competitions;

How we collect your personal information

We generally collect personal information directly from you, through the use of any of our forms, over the internet, via email or through a telephone conversation with you.  We may also collect Personal Information from third party booking agents who provide our products and services on our behalf.

What kinds of personal information we collect

The types of personal information that we collect may include:

  • your name
  • address
  • email address
  • phone number and;
  • other such information that is relevant for us to provide our products and services to you in the manner that you have requested, or to comply with the law.

Internet users

If you access our websites or any mobile applications (apps), we may collect additional Personal Information about you including:

  • server address IP address;
  • date and time of visit;
  • page visited;
  • documents downloaded;
  • the site you visited prior to visiting our website;
  • the browser that you are using to access our website;
  • if you have visited our website before;
  • tracking user preferences;
  • location data.

In addition, our websites and apps use cookies. The main purpose of cookies is to monitor usage of our websites and apps to prepare customised web pages so that we may serve you more effectively. You may wish to configure your browser so that it does not accept cookies, however you may not be able to access some functions on our websites or apps if these are disabled.

Our website may include social media features, such as the Facebook or Instagram Like button. These features may collect similar personal information described above, and may set a cookie to enable the feature to function properly. These social media features may be hosted by a third party or hosted directly on our website. Use of these social media features may result in information being transmitted to the social media company associated with the social media feature, and use of such information, once transmitted, will be governed by that social media company’s own privacy and terms of use.

Failure to provide personal information

If the personal information you provide to us is incomplete and/or inaccurate, or you choose not to provide us with the personal information that we have requested, it may affect our ability to provide you with our products and services.

Dealing with personal information

Use and disclosure

Your personal information will not be disclosed to a third party.

Marketing

When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes. You can change your mind about your preference in respect of direct marketing and make choices at any time by following the unsubscribe instructions included in the relevant communication, or by contacting Robe Holiday Park.

Integrity of personal information

Security

The security of your personal information is important to us. We may store your personal information in different ways, including in paper form, electronic form and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that  your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures.  Even with these reasonable measures, the confidentiality of any communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.

Link to Other Websites

Our websites or apps may contain links to other websites. We are not responsible for the security or privacy of any information collected by third party websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.

Access and correction

Access

You may request access to the personal information that we hold about you at any time by contacting us using the details set out in this Privacy Policy. We will respond to any such request for access to personal information within a reasonable time frame and will provide you access to the personal information that we hold that belongs to you, unless we are authorised not to do so by law. We may charge you a reasonable fee for processing your request and should we decline you access to your personal information, we will provide you with a written explanation setting out the legal reasons for doing so.

Contacting Robe holiday Park

Contact Details

Email: stay@robeholidaypark.com.au

Phone: 0488 727 269

Post: PO Box 56 Robe SA 5276

Feedback

If you have any comments, queries or concerns about our Privacy Policy or the way in which we handle your personal information, please contact our office using the details set out in this Privacy Policy.

Complaints

Should you believe that we have not fulfilled our obligations under the Privacy Policy Act or have not complied with the terms of our Privacy Policy, or would like to appeal a decision made by us in relation to your personal information, you can make a complaint in writing to our office using the details set out in this Privacy Policy. We may amend this Privacy Policy at any time. Amendments to this Privacy Policy will be posted on our websites and will be effective when posted. By using our website after any changes go into effect, you agree to those changes to this Privacy Policy. We encourage you to check our web site regularly for any updates to this Privacy Policy.

Legal disclaimer

We reserve the right to disclose the information we collect from you as required by law and when we believe that disclosure is necessary to protect the security and reliability of our website and to take precautions against liability. We may also disclose the information we collect from you to protect the safety of an individual and/or to comply with a judicial proceeding, subpoena, search warrant, court order, or an investigation related to public safety.

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  • Love this caravan park! Great service, very friendly staff and beautiful grounds.

    Liv S
     
  • Great park

    modern amenities

    sheltered from the wind.

    Pete Shroder
     
  • Congratulations on the changes you have made since you have taken over Robe Holiday Park well done.

     

    Cassandra
     
  • Thank you both for your friendliness and hospitality that made our stay special

    Loved the bush setting especially the shady trees that kept the hot sun off our van we booked in for one night, loved it so much we stayed a week we also at other parks and most of them there was no shade.

    Blessings for the future

    Rev James & Karin Seamons, Victoria
     
  • Hi everybody we have just stayed here for the long weekend and a stay it was! The staff (Filly) and the owners are just fabulous, the sites are lovely and large and so cosy tucked away, but the camp fires are the best, I have never laughed so much and met the loveliest people who are now our friends. My heart has been full of joy! Oh by the way, Olly the golden lab will come and say hello too. Again what a weekend ⭐️💗⭐️💗💗⭐️

    Peta Sally O’shea
     
  • Staying here is just awesome. Great park for the kids with a jumping pillow.

    Entertainment room has washing machines, fridge for drinks and food, vending machine,and couches with a TV.

    Toilets and showers are clean and very tidy one of the cleanest set ups I’ve seen in a while.

    Camp sites are spacious so not on top of each other.

    Owners and staff are lovely and are happy to help out with anything you need.

    Ray Seamer
     
  • Absolutely loved our 5 nights here!

    Filly, Keryn & Anthony were all very welcoming. Clean, quiet, great modern amenities & green grass

    😎Definitely coming back soon

     

    Rebecca Berger
     
  • Love coming here Year after year….. beautiful grounds, clean bathrooms and the staff are wonderfully friendly and not to mention very helpful…

    meaghan johnstone
     
  • Beautiful natural surroundings.

    Very friendly staff looking after the surroundings.

    Will definitely be back again.

    Bill Arnold
     
  • Lovely environment surrounded by trees .

    Cabin well equipped and comfortable.

    The best I’ve seen for a while

    Hannah
     
  • Great (prob the best for a camping/caravan place) facilities, very friendly staff.

    James Stunden
     
  • Such a beautiful park to stay in , the set out is amazing with bush like camping and the best of both worlds. The beach and lake right at your door step, the staff were very kind and helpful, showers, toilets, kitchen, all very well maintained and can’t wait to go back and spend more time. Thanks for a awesome stay you guys should be proud of your efforts.

    Damien Polites